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Dear Editor
As a frequent online shopper, I would like to know when will the Brunei Postal Service Department implement online tracking features?
I realised how it is redundant to provide services which offer tracking numbers when the customer is unable to track it anyway.
I believe it is the same case for customers shipping their items outside of the country.
In my experience, I've used registered mail which provides me a tracking number but there's no way I can check on the status of delivery.
The only way possible is to use the recipient country's online tracking to see when the item arrives.
There is also the issue on why there is no service that sends the items right to your doorstep?
Why is it that we have to wait for a parcel card to arrive and we have to collect the package at the main post office? Sometimes the card arrives pretty late from the date of the parcel card.
It can even be three days to a week from my experience. Not only that but we're only given two weeks to pick it up meaning we only have a week left to pick it up.
To my knowledge, in Singapore and Indonesia, they have the package scanned instead of having to go to the local post office for the customs to check on what the items are. So why is this done in Brunei?
Also, I would like to enquire about the rules and regulations of taxable goods.
Why is it that shipping is also included into tax?
I'm amused by that because aren't the goods themselves supposed to be the only thing getting taxed?
Can the rightful authorities please take a look into these matters.
Online shopper
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